Return, Shipping and FAQ

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about our company, products/services, policies, and more

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Go to the contact us page to locate our location in Singapore, Malaysia and Indonesia. We operate only Monday to Friday. However, we offer free shipping and returns, so you can try our products risk-free.

2. Returns and Exchanges

Eligibility for Returns:

a. Products eligible for return must be in their original condition, unused, and in the same packaging as when received.

b. Returns must be initiated within 30 days from the date of purchase.

c. Customized or personalized products may not be eligible for return unless they are defective or damaged.

Return Process:

a. To initiate a return, please contact our customer service team at support.aceperipherals.com or support@aceperipherals.com.

b. Provide your order details, reason for the return, and any supporting information or images, if applicable. c. Our customer service team will guide you through the return process, including providing a Return Merchandise Authorization (RMA) number if required.

d. Please securely package the product(s) to be returned, including all original accessories, manuals, and packaging materials.

e. Clearly label the package with the provided RMA number, and ship it to the address provided by our customer service team.

Return:

a. Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

b. If the return is approved, we will initiate a refund to your original payment method.

c. The refund process may take 14 business days, depending on your payment provider's policies.

Exchanges:

a. If you wish to exchange a product for a different model, variant, or size, please follow the return process mentioned above.

b. Once the return is approved, you can place a new order for the desired product separately.

Non-Returnable Items:

a. Certain items may not be eligible for return due to hygiene reasons, software licensing restrictions, or other specific limitations.

b. These items will be clearly indicated on the product page, and returns for such items will not be accepted unless they are defective or damaged.

3. Shipping Policy

Shipping Methods:

a. We offer various shipping methods, including standard shipping, express shipping, and in-store pickup, based on availability and destination.

b. The available shipping options will be displayed during the checkout process.

Shipping Charges::

a. Shipping charges will be calculated based on the selected shipping method, destination, and order weight or size.

b. Any applicable shipping charges will be clearly displayed during the checkout process before you confirm your order.

Order Processing and Delivery:

a. We strive to process and dispatch orders within 7 business days from the date of purchase, subject to stock availability.

b. Delivery times may vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process.

Tracking:

a. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

b. You can use the provided tracking number to track the progress of your shipment through the designated courier's website or tracking portal.

International Shipping:

a. We offer international shipping to select destinations. However, customs duties, taxes, and other fees may apply, which are the sole responsibility of the recipient.

b. Please ensure compliance with your country's import regulations and be aware of any additional charges that may apply.

1. Finding Products

Search for Products

Know exactly what you want? Or perhaps you're just searching for a storage? Use our comprehensive Search box located in the upper middle of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "home storage" or as specific as "office surveillance camera."

Search for Brands

Looking for that hot new brand? The quickest way to find your favorite brands is by using our Complete Brand List. The Complete Brand List is located by clicking the Brands tab located at the top of every page. Click Brands A-Z to see a complete list of brands. Every brand is listed alphabetically. Please note that ACE Peripherals locations may carry brands that are not carried online.

Search for Gifts

Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.

Product Information

After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, features, and sizes are listed below the detail text.

Product Specifications

To view the specifications of any particular product, just click "Details" or "More" underneath the product details and click on the tab that says “Specifications” to view the full list of specifications.

Product Availability & Out of Stock Products

ACE Peripherals carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item and brand. Some pages have an "email me" or "notify me" feature that notifies when the product is back. If the product says, "coming soon" or "temporarily out of stock," come visit us again.

2. Support services

What is the Support Program?

The Support Program is our free Rewards program that lets you earn points on all your merchandise purchases and redeem those points for Rewards ("Rewards").

How do I earn Reward points?

For every dollar you spend (as applicable based on country of purchase) on ACE Peripherals merchandise online at www.aceperipherals.com or in ACE Peripherals stores receive 1 Reward point when you provide or check out with the email address that is registered to your account. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.

How do I achieve VIP or Reseller Status?

To achieve VIP status, spend $1,000 in a calendar year on ACE Peripherals merchandise purchased online at www.aceperipherals.com or in ACE Peripherals stores.

To achieve Reseller status, spend $5,000 in a calendar year on ACE Peripherals merchandise purchased online at www.aceperipherals.com or in ACE Peripherals stores.

Visit the Terms and Conditions page to view full program rules.

Where can I go to find all of my Beauty Insider account information?

Your Reward page is your destination for everything Reward related. You can view your year-to-date activity and your current points balance, redeem points for Rewards and gifts and learn about your Reward benefits. To access this page, simply log in to your account.

Account registration, sign in, password & linked accounts

Resetting Your Password

If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

Changing Your Login Email Address or Password

You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Viewing Your Linked Accounts

If you’ve linked your ACE Peripherals and associate accounts you will be able to see your linked account status on the Account Information page. You can also unlink your associates account by clicking Unlink.

Order status & history

Tracking an Order

You can track the status of your order online at aceperipherals.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.

Order Statuses:

Order Submitted - "Placed" Once you have placed your order on ACE Peripherals and your credit card has been authorized, your order status will appear as "Placed."

Order Processing - "In Progress"

Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.

Order Delivery - "Shipped"

Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."

Order Delivery - "Partially Shipped"

If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."

Order Returned - "Returned"

It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $500 minimum free shipping threshold, but part of your order was canceled by ACE Peripherals, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for aceperipherals.com orders only.

Call us

Sales +65 6100 2232 (ACEP)

Support +65 6100 7000 English, Chinese, Malay, Indo & Japanese Only

Representatives or Support Advisors are available:

MON-FRI: 9am to 5pm GMT +8

SAT: 10am to 1pm GMT +8

Chat with us

Representatives and Support Advisors are available: MON-SUN: 9am - 5pm GMT +8

*Please note that all policies mentioned above are subject to change at the discretion of ACE Peripherals. It is recommended to review our return and shipping policies periodically for any updates. If you have any further questions or require assistance, please contact our customer service team