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Nuance Powers Voice-to-Text Messaging on Cisco Unity Connection Platform
Tuesday, 23 March 2010 00:00

Nuance Communications, Inc. (Nasdaq: NUAN), a leading provider of speech solutions, today announced that its Voice-to-Text messaging service will be integrated into Cisco SpeechView. Cisco SpeechView is a feature of the Cisco Unity Connection voice and integrated messaging solution that allows users to manage voice messages by email, web clients, mobile devices, instant messaging, and desktop clients. By integrating Nuance’s voice-to-text services, enterprise users’ voice messages are transcribed into text and then delivered to PCs and mobile phones via email or text message, giving users the ability to manage their personal and professional communications whether in the office or out in the field.

As the global business professional workforce has become increasingly mobile – on the road, in meetings, on long conference calls – it relies on staying connected via mobile devices more than ever before. Optimized for today’s mobile enterprise, Cisco SpeechView with Nuance’s Voice-to-Text messaging extends the power of the Cisco Unity Connection platform with voicemail messages automatically transcribed and delivered as text to ensure users remain connected. Each transcribed voice message includes the full audio file as an attachment, as well as the Caller ID in the subject line when available, so users can quickly and discreetly read, respond to and manage voice messages without interrupting their current activity. Should users want to listen to messages, the audio remains in the user’s voice mailbox for access at anytime. Message delivery maintains enterprise security levels, as SpeechView applies encryption from the voicemail box through all stages of the conversion process.

Nuance’s voice-to-text solutions fully integrated with today’s Unified Communications platforms offer a variety of benefits, including:

  • Increased workflow efficiency as users have the ability to respond, at any time, from any location, to urgent messages or requests;
  • Improved responsiveness by enabling immediacy in communicating with colleagues and clients. Important voicemails can now be prioritized and acted upon in real-time;
  • Increased worker productivity by eliminating the task of dialing in, listening and responding to voicemails. Voice-to-text messages can be quickly read, sorted, prioritized and responded to just like email;
  • Improved compliance as the solution enables archival of voicemails on a single enterprise controlled and managed voice mailbox; and,
  • Improved customer service when deployed in call center environments as each converted voicemail captured can be intelligently distributed to agents and appended to a customer record.

“Today’s enterprises are looking for solutions that boost productivity, positively impact the company’s bottom line and help drive operational efficiencies,” said John Pollard, vice president, voice-to-text services, Nuance. “Working with market-leading partners such as Cisco, Nuance is expanding its global Unified Communications footprint to deliver voice solutions that help enterprise customers succeed. And the benefits for today’s mobile business professional are clear – increased efficiency, responsiveness and business agility.”

 

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