Follow us on Twitter
Follow us on Twitter
Follow us on Twitter
Follow us on Twitter
Follow us on Twitter

Products' We Represent


Subscribe

captcha 
Nuance Mobile Care Enhances Secure Payment Offerings through Collaborative Partnership with Vesta Corporation
Thursday, 11 February 2010 00:00

Nuance Communications and Portland, Oregon-based Vesta Corporation, a global pioneer and leader in electronic payment solutions for wireless operators, today announced the partnership to co-promote and integrate Nuance’s Mobile Care application with Vesta’s Mobile Payment Platform, to deliver a comprehensive payment service to mobile operators worldwide.

This partnership will expand the on-device self-service capabilities of Nuance Mobile Care by enabling the subscribers of mobile operators to quickly and seamlessly make payments and handle other payment-related functions directly through their mobile handsets. Expanded functionality includes bill presentment and account balance, balance alerts, bill payment, prepaid top-up, payment history and enabling general account inquiries.

“At present, research indicates that 50% of customer care calls to mobile operators are payment related,” said Chris Parsons, chief marketing officer of Vesta Corporation. “Our partnership with Nuance will ensure that innovative and user friendly, end-to-end secure payment capabilities can be delivered directly from the handset. This will dramatically reduce the number of customer care calls operators contend with as well as reducing the costs associated with supporting customer care operations.”

By empowering subscribers to manage and process their own payment transactions, Nuance and Vesta are taking strides to eliminate wait times for customer service agents and reduce the number of queries being handled by the mobile operator’s customer care facilities, in turn driving down costs and improving customer service. Furthermore, Vesta’s technology fully complies with the PCI Data Security Standard (PCI DSS), which is mandated by leading credit card issuers, to ensure that requirements for payment data security are met. Mobile operators will also benefit from full payment fraud indemnity enabled by Vesta’s detection and risk management capabilities.

As a result of this collaborative offering, mobile operators will now have the ability to provide a comprehensive and secure self-service experience to consumers via the mobile channel. Consumer research indicates that nearly a quarter of all mobile customers, and nearly a third of the youth market, prefer to pay through their handsets. Mobile consumers like the convenience and flexibility that mobile payments deliver.

“Our partnership with Vesta supports our strategic direction toward expanding Nuance’s Mobile Care offerings and our focus on providing innovative, secure self-service solutions to enterprises and mobile operators worldwide, “said Bob Wise, GM & SVP of Nuance Mobile Care.

 

ACE Featured Products

QNAP TVS-863+ (Plus Series)
QNAP TVS-863+  (Plus Series)
Call for Pricing
FosBaby (Blue)
FosBaby (Blue)
Call for Pricing
Rack Station RS3614xs/RS3614RPxs (XS Series)
Rack Station RS3614xs/RS3614RPxs (XS Series)
Call for Pricing
QNAP HS-251
QNAP HS-251
Call for Pricing
QNAP TS-453S Pro
QNAP TS-453S Pro
Call for Pricing
AS-204RS
AS-204RS
Call for Pricing
AS6102T
AS6102T
Call for Pricing
FI9826W Black
FI9826W Black
Call for Pricing

Latest News

  • Synology® Inc. is aware of a new processor erratum discovered in the Intel® Atom™ C2000 family. After in-depth investigation, the possibility of seeing accelerated degradation of a...
  • Synology® Inc. today announced that Vic Hsu, Vice President of the System and Enterprise Group, will extend his responsibilities to assume the role of Chief Executive Officer, effe...
  • Protect your business, home, and other environments with a reliable and intuitive surveillance system.Surveillance Station delivers intelligent monitoring and video management tool...
  • Synology® Inc. today announced the official release of Surveillance Station 8.0, delivering a new and efficient desktop client, smart multiple streaming technology, and painless ...
  • At IoT Tech Expo Global 2017, QNAP® Systems, Inc. will showcase the unique QIoT Suite Lite software and demonstrate its grand vision of “NAS as Private IoT Cloud Platform”. QNAP ...