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KODAK Service and Support Offers Advanced Service Package for Users of CANON, FUJITSU And PANASONIC Document Scanners
Monday, 30 November 2009 00:00

New KODAK Care Kits make it easier for customers with other manufacturers’ scanners to keep their document capture hardware up and running.  Advanced maintenance options, including Advance Unit Repair (AUR) for select models of CANON, FUJITSU and PANASONIC Document Scanners, are now available from KODAK Service and Support through newly formulated two-year KODAK Care Kits.

“With digital workflows becoming the standard for many industries, including healthcare and government, document imaging technology hugely impacts the efficiency of sharing electronic information and applications,” said Karen Sherrill, Director, Worldwide Service, Document Imaging, Kodak’s Business Solutions and Services Group, and recent recipient of the 2009 Customer Service Executive of the Year, International Business Awards, STEVIE Awards. “With a KODAK Care Kit AUR, users can rely upon the expertise and capabilities of an ISO certified support team.”

Kodak’s AUR option for CANON, FUJITSU and PANASONIC Scanners provides users with next-day product replacement and unlimited phone support. For value added resellers (VARs) and value added distributors (VADs), this new capability enhances their ability to meet customer needs and ensure top service performance. Many VARs and VADs currently find that service represents a significant portion of customer revenue.

Supported FUJITSU Scanners include the FUJITSU fi-6140 Scanner, the FUJITSU fi-6240 Scanner, the FUJITSU fi-6130 Scanner, the FUJITSU 6230 Scanner and the FUJITSU fi-6010NS Scanner. Supported CANON Scanners include the CANON DR-2580C and the CANON DR-3010C. Supported PANASONIC Scanners include the PANASONIC KV-S1025C. Kodak previously provided service for these models, and the new AUR option will enhance previous service capabilities. KODAK Care Kits are available through Kodak’s channel partners and have a retail price of $99.

KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for commercial printing, graphic communications, document imaging, data storage and retail industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.

 

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