|Synology® Continues to Encourage Users to Update|
|Tuesday, 05 August 2014 00:00|
We’d like to provide a brief update regarding the recent ransomware called “SynoLocker,” which is currently affecting certain Synology NAS servers.
We are fully dedicated to investigating this issue and possible solutions. Based on our current observations, this issue only affects Synology NAS servers running some older versions of DSM (DSM 4.3-3810 or earlier), by exploiting a security vulnerability that was fixed and patched in December, 2013. Furthermore, to prevent spread of the issue we have only enabled QuickConnect and Synology DDNS service to secure versions of DSM. At present, we have not observed this vulnerability in DSM 5.0.
For Synology NAS servers running DSM 4.3-3810 or earlier, and if users encounter any of the below symptoms, we recommend they shutdown their system and contact our technical support team here: https://myds.synology.com/support/support_form.php
When attempting to log in to DSM, a screen appears informing users that data has been encrypted and a fee is required to unlock data.
For users who have not encountered any of the symptoms stated above, we highly recommend downloading and installing DSM 5.0, or any version below:
DSM can be updated by going to Control Panel > DSM Update. Users can also manually download and install the latest version from our Download Center here: http://www.synology.com/support/download.
We sincerely apologize for any problems or inconvenience this issue has caused our users. We will keep you updated with the latest information as we address this issue.